Terms of Service

Last updated 7 November 2026 · Privacy Policy

1. Who we are and this agreement

Webyhost is a product of Ibranext Technologies and Consultancy Services FZC-LLC (“Ibranext”, “we”, “us”), the company behind Mukh.one, WriteTone and MetaReply. These Terms are a binding agreement between you and Ibranext for your use of Webyhost at webyhost.mukh1.com, its dashboard, the websites and chat widget it serves, and its APIs (the “Service”). By creating an account or using the Service you accept these Terms and our Privacy Policy. If you use Webyhost for a business, you accept them on its behalf and confirm you may do so.

You must be at least 18 years old to use the Service.

2. What the Service does

Webyhost writes a one-page website from what you tell it and the material you give it, and hosts it with HTTPS on a webyhost.mukh1.com address or, on a paid hosting plan, on your own domain. It can also give you an AI assistant that answers your visitors from your site's own content, either on a website we host or as a chat widget on a website you already run. The assistant can also answer your customers on WhatsApp, Instagram and Facebook Messenger, and the dashboard collects the enquiries and conversations in one inbox. Features vary by plan.

Building and previewing are free, within a daily and monthly allowance of AI builds and a number of drafts that grows with your plan, and one site can be published free on a webyhost.mukh1.com address. A paid plan removes the badge, allows your own domain, switches the assistant on for real visitors, and raises the number of sites you may publish.

A free site is hosted on a fair-use basis. We may suspend one that is unused for a long period, or that uses resources far beyond a normal small-business page. We will contact you first where we can.

3. Your account

• We sign you in with a code sent to your email, or with a password if you set one. Keep your email account and password secure. You are responsible for everything done in your account.
• Give us accurate information and keep your email address current. We send sign-in codes and warnings about your connected channels to it.
• One person or business per account, unless you are on an agency plan. Do not share or resell a login.
• Agency plans. If you build sites for clients and give them client logins, you are responsible for your clients' use of the Service and for your own agreement and billing with them. We do not take part in that relationship.

4. Messaging channels and Meta's rules

• You confirm you own or are authorised to manage every WhatsApp number, Instagram account, Facebook Page and Meta app you connect.
• You must follow Meta's terms that apply to you, including the Meta Platform Terms, Developer Policies, Instagram and Facebook Community Standards, Messenger and Instagram messaging policies, the WhatsApp Business Policy and WhatsApp's Terms of Service.
• Meta decides what its platforms allow. Meta may change permissions, rate limits, message windows or features, review or restrict your app, or not deliver a message at all. We are not responsible for Meta's actions or for messages Meta does not deliver.
• The WhatsApp QR link connects your number the way WhatsApp Web does. It is not Meta's WhatsApp Business Platform, and WhatsApp may log out, limit or block a number it treats as automated. We are not responsible for that.
• Access tokens and app secrets you give us are stored encrypted and used only to run your channels. If Meta revokes or expires a token, replies on that channel stop until you provide a new one; we will tell you when we notice.

5. Acceptable use

You must not use the Service to publish or send:

• anything unlawful where you or your customers are, deceptive, harassing, hateful or sexually explicit, or that infringes someone else's rights;
• malware or phishing, or pages and messages that impersonate another person or business;
• content you do not have the right to use, including images and text taken from another site;
• spam, unsolicited bulk messages, or messages to people who have not contacted you or asked to hear from you.

You must also not use the Service to collect personal data without a lawful basis, or to ask for sensitive data (such as passwords, card numbers or health data) through forms or automated replies; to probe, overload, reverse engineer or get around the security or limits of the Service; or to break any law or Meta policy.

We may remove content, or pause a site, a channel or an account, that we reasonably believe breaks these rules or puts other customers, Meta's platforms or us at risk. We will tell you why, and where we can, we will tell you first.

6. Your content, your website and the AI

• You own your content: what you tell the builder, the material you upload or import, your website's text and images, your knowledge base, and the enquiries and conversations with your visitors and customers (“Your Content”). You give us a limited licence to store, process, host and transmit Your Content only to provide the Service to you. We do not use it to train AI models and we do not sell it.
• You are responsible for Your Content and for having the right to use it, including any personal data of your visitors and customers that the Service processes on your behalf.
• Your site's copy is generated by AI models from the material you provide. Review it before you publish: you are responsible for what your website says.
• The assistant is deliberately limited. It answers only from your site's knowledge base and business details, and it is instructed never to invent prices, hours or availability, and never to confirm a booking. It can still be wrong. It is a helpful front desk, not a binding agent, and nothing it says forms a contract on your behalf.
• If you send us feedback or ideas, we may use them without obligation to you.

7. Plans, billing and renewal

• Paid plans are billed monthly in advance through Stripe. By subscribing you authorise us to charge your payment method each month, at the price of your plan, until you cancel. Current prices are in the pricing section.
• There are no usage charges and no overage bills. Each plan includes a monthly allowance of AI assistant messages, which resets each month and does not carry over. Past it, the assistant on your website points visitors at your contact details, and on WhatsApp, Instagram and Messenger it stops replying until the next month. The dashboard warns you from 80% of the allowance.
• Messaging channels (WhatsApp, Instagram, Facebook Messenger) are optional add-ons, billed per channel per website on top of your plan. Adding one is charged straight away for the rest of the period; removing one stops it from the next period and is not refunded.
• If a payment fails, Stripe retries it and the dashboard tells you. If it stays unpaid, your account moves to the Free plan as if you had cancelled (section 8). Your content is not deleted.
• We may change prices with at least 30 days' notice. A new price applies from your next billing period.
• Prices exclude taxes unless stated. You are responsible for applicable taxes.

8. Cancellation and refunds

Try before you pay

There is no free trial, but you don't need one: building and previewing your website are free, one website can be published free, and you can try the assistant on your own site in the dashboard on any plan. You can see Webyhost work for your business before you pay anything.

Cancelling

1. Open Plans in the Webyhost dashboard (the “Plan” button at the top).
2. On the Free plan, click Cancel my plan and confirm.

You can also cancel from Manage billing, which opens Stripe's secure billing page.

Your plan stays active until the end of the period you have already paid for, then your account moves to the Free plan: one website stays live on its webyhost.mukh1.com address with the badge back, the assistant stops answering visitors and customers, and custom domains stop working. If more than one site is live, the Plans page asks you to choose which one stays. Your sites and drafts are kept, so you can subscribe again later and carry on. If you also want your data deleted, see Deleting your data in our Privacy Policy.

If you are an agency's client, your agency manages your plan — please contact them.

Changing plans

You can change plan on the same Plans page, which tells you what changes before you confirm. A move to a plan that costs more happens straight away and is charged for the rest of the current period; a move to a cheaper plan starts when the period you have paid for ends.

Refunds

Subscription fees are non-refundable, and we do not give refunds or credits for partial months, unused messages, removed channels, or periods in which the Service was not used. Ending your account, or our suspending it for a breach of these Terms, does not by itself give a right to a refund.

We will refund a charge when the law requires it, or when we made a billing mistake — for example, you were charged twice or charged after cancelling. Write to us within 30 days of the charge, from your Webyhost sign-in email, and we will put it right.

Disputes and chargebacks

Please contact us before disputing a charge with your bank; most billing problems are solved quickly by email. If a payment is reversed, the subscription it paid for may be ended by our payment processor.

9. Third-party services

The Service depends on others: Meta's platforms, Stripe for payments, AI model providers for writing your site and answering visitors, email delivery, business-listing services for imports, and hosting. Their availability and terms are outside our control, and we are not responsible for them. The providers that handle personal data are listed in our Privacy Policy.

10. Our property and branding

The Service, its software, design, guides, and the Webyhost and Mukh.one names and logos belong to Ibranext and its licensors. These Terms give you a personal, non-exclusive, non-transferable right to use the Service while your account is active. You may not copy, resell or build a competing service from it.

Free-tier websites carry a small “Built with Webyhost” badge; every paid plan removes it from your website. The chat widget always shows a small “Powered by Mukh.one”, on every plan, and we do not offer removing our branding from the widget.

11. Availability and changes

We work to keep Webyhost and your websites running, but we do not promise a specific uptime figure, or that the Service will be uninterrupted or error-free. Maintenance, upstream provider failures and the occasional bug happen. We may add, change or remove features. If we remove a paid feature you rely on, we will give you reasonable notice.

12. Disclaimer

To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy of AI output, or that every message will be received or answered.

13. Limitation of liability

To the extent the law allows, Ibranext is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, customers or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

14. Indemnity

You agree to defend and indemnify Ibranext against claims, losses and costs arising from Your Content, what your websites publish, the messages your assistant sends on your channels, your use of your Meta accounts, or your breach of these Terms or of anyone's rights, including Meta's policies.

15. Ending the agreement

• You can stop using the Service and cancel your plan at any time. To delete a site, or your whole account and its data, see Deleting your data in our Privacy Policy.
• We may suspend or end your access if you seriously or repeatedly break these Terms, do not pay, use a fraudulent payment method, or if we must do so by law. We will give notice unless the law prevents it. Termination does not by itself entitle you to a refund.
• Sections 6, 10 and 12 to 17 survive the end of this agreement.

16. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard. Continuing to use the Service after the change takes effect means you accept the updated Terms. If you don't agree, cancel before then.

17. General

• You may not transfer this agreement without our consent; we may assign it to an affiliate or a successor of the business.
• If any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
• These Terms and the Privacy Policy are the whole agreement between us about the Service.
• Before starting any formal dispute, contact us so we can try to resolve it informally. Nothing in these Terms removes rights you have under the consumer laws of the country where you live.

18. Contact

Ibranext Technologies and Consultancy Services FZC-LLC — mukh1@ibranext.com